Refund Policy

FINANCIAL POLICIES

Refund & Cancellation Policy.

Last Updated: November 2025

At TransCity, we pride ourselves on reliability and fairness. Our refund policy is designed to respect the time of our professional chauffeurs while offering flexibility to our clients. By booking a ride with us, you acknowledge and agree to the terms outlined below.

CANCELLATION WINDOWS

1. Full Refund (24+ Hours Notice)
   You are eligible for a full refund (or release of credit card hold) if you cancel your reservation at least 24 hours prior to the scheduled pickup time.

• How to Cancel: Cancellations must be made via phone call to (203) 543-0589 or email to transcitynorwalk@gmail.com.
• Processing: Refunds are processed immediately, though it may take 3-7 business days for your bank to reflect the credit.

1. Non-Refundable (Less than 24 Hours)
   Cancellations made within less than 24 hours of the scheduled pickup time are non-refundable.

• Reason: When you book a ride, that vehicle and chauffeur are removed from our availability exclusively for you. Late cancellations do not give us enough time to rebook the slot.
• Charge: The full fare of the quoted trip will be charged to the card on file.

NO-SHOW POLICY

If the passenger fails to arrive at the designated pickup location without prior notice (“No-Show”), the full fare of the trip will be charged.

• Airport Pickups: We monitor flight status. However, if you land and do not contact us or appear at the curbside within the grace period, it will be considered a No-Show.

EXCEPTIONS & SPECIAL CIRCUMSTANCES

1. Airline Cancellations
   If your flight is cancelled by the airline, please contact us immediately. While our standard 24-hour policy applies, we review flight cancellations on a case-by-case basis and may offer a travel credit for a future trip instead of a forfeiture of funds.
2. Operator Cancellations (Force Majeure)
   If TransCity must cancel a reservation due to extreme weather conditions (severe snowstorms, hurricanes) or safety concerns that make driving impossible, a full refund will be issued to the client.

CONTACT FOR REFUNDS

To request a cancellation or inquire about the status of a refund, please contact our billing department:

TransCity
(203) 543-0589
transcitynorwalk@gmail.com