Privacy Policy
DATA PROTECTION & PRIVACY
Privacy Policy.
Last Updated: November 2025
At TransCity, we are committed to maintaining the trust and confidence of our clients. This Privacy Policy describes how TransCity (“we”, “us”, or “our”), based in Norwalk, Connecticut, collects, uses, protects, and shares your personal information when you use our website or book our chauffeur services across Connecticut, New York, and New Jersey.
By using our services, you consent to the data practices described in this policy.
INFORMATION WE COLLECT
- Personal Identification Information
To provide reliable door-to-door transportation, we collect specific personal details when you request a quote or book a ride. This includes:
- Full Name
- Phone Number (for driver communication)
- Email Address (for booking confirmations and receipts)
- Billing Address (for verification purposes)
- Trip & Logistics Data
To execute our service efficiently, we collect detailed itinerary information:
- Pickup and Drop-off locations (Home addresses, Airports, Venues).
- Flight Information (Airline and Flight Number) for airport transfers to enable flight tracking.
- Special requests (e.g., car seats, stops along the route).
- Payment Information
We do not store full credit card numbers or sensitive banking data on our local servers. Payment transactions are processed securely through third-party providers including Square, Zelle, and Venmo. We only retain the transaction confirmation details and payment status associated with your booking.
HOW WE USE YOUR INFORMATION
We use the collected data for specific, business-related purposes:
- Service Fulfillment: To schedule your ride, dispatch a chauffeur, and ensure we arrive at the correct location.
- Flight Tracking: We use your flight details to monitor arrival times at airports (JFK, LGA, EWR, HPN, BDL, HVN) and adjust pickup times for delays or early arrivals.
- Communication: To send booking confirmations, driver status updates (“Your driver has arrived”), and important travel advisories regarding weather or traffic.
- Customer Support: To resolve inquiries, manage cancellations, or address specific preferences for future bookings.
- Legal Compliance: To comply with local transportation regulations and tax laws in the states of CT, NY, and NJ.
DATA PROTECTION & SECURITY
We implement a variety of security measures to maintain the safety of your personal information. Our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission. Access to your personal itinerary details is strictly limited to TransCity operations staff and the specific chauffeur assigned to your trip.
SHARING OF INFORMATION
TransCity does not sell, rent, or lease its customer lists to third parties. We never monetize your data.
We may share data only in the following circumstances:
- Service Providers: With trusted partners who assist us in operating our website or processing payments (e.g., Square), so long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation or protect the safety of our passengers and drivers.
COOKIES AND TRACKING
Our website may use “cookies” to enhance your user experience. A cookie is a text file placed on your hard disk by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. We use cookies to:
- Remember your preferences for future visits.
- Compile aggregate data about site traffic to improve our website performance.
You have the ability to accept or decline cookies through your browser settings.
YOUR RIGHTS & OPT-OUT
You have the right to review, correct, or delete your personal information held by TransCity.
- Marketing Communications: If you receive promotional emails from us, you may unsubscribe at any time by following the instructions in the email.
- Data Removal: You may request that we delete your personal booking history from our active records by contacting us directly, subject to our obligation to retain certain records for tax and legal purposes.
CONTACT US
If you have questions regarding this Privacy Policy or the handling of your data, please contact our team:
TransCity
Norwalk, Connecticut
Phone: (203) 543-0589
Email: transcitynorwalk@gmail.com